Shipping policy

Shipping Policy

Last updated: 22 August 2026

This Shipping Policy applies to products purchased from UN Creations through our website.

1. Delivery destinations

We deliver only to destinations made available during checkout. If a destination or delivery method is not offered when you enter your address, we are currently unable to deliver that order to the location.

Available destinations and delivery services may vary by product because of size, weight, material, carrier restrictions, or legal requirements.

2. Order processing and production

Processing or production time is the period between acceptance of the order and collection by the delivery carrier. It is separate from the carrier’s transit time.

The applicable processing estimate will be shown on the relevant product page, during checkout, in the order confirmation, or in the written quotation for a customized product.

Business days are Monday to Friday, excluding public holidays applicable where we operate.

Standard products

Processing for a standard product begins after the order has been accepted and payment has been authorized.

If an item is temporarily unavailable or requires a longer production period than displayed, we will contact you with a revised estimate and any available options.

Customized products

The production estimate for a customized product begins only after:

The design and relevant specifications have been agreed;
You have provided written approval; and
Any required payment has been received.

Time spent waiting for information, files, measurements, corrections, or approval from you is not included in the production estimate.

If you request a change after approval, we will explain any resulting change to the production or delivery estimate before undertaking the revised work.

3. Delivery charges

Delivery charges are calculated and displayed before you submit the order. The amount may depend on:

Delivery destination;
Parcel weight and dimensions;
Delivery speed;
Product type; and
The carrier service selected.

We will not add an undisclosed mandatory delivery charge after an order has been placed.

Any free-delivery threshold or promotion will be displayed on the website and applied at checkout when its conditions are satisfied.

4. Delivery estimates

The estimated delivery period combines:

The handling or production time; and
The carrier’s estimated transit time after dispatch.

The delivery estimate shown at checkout or agreed in writing forms part of the delivery arrangements for your order.

Delivery dates are estimates unless we expressly agree that delivery by a particular date is essential. Circumstances such as severe weather, carrier disruption, border delays, or events outside reasonable control may affect delivery.

Unless a different period has been agreed, we will deliver an accepted consumer order within the period required by applicable law. If a material delay occurs, we will notify you where reasonably possible and explain your available options.

5. Dispatch confirmation and tracking

Where tracking is available, we will send the tracking information to the email address or telephone number supplied with the order.

Tracking information may take time to update after the carrier collects the parcel.

The absence of tracking does not change our responsibility to deliver the product.

6. Delivery addresses

You are responsible for providing a complete and accurate delivery address, including the correct postcode and any necessary building, unit, or access information.

Please contact us immediately at 3dprinting@uncreations.co.uk if you notice an address error.

We cannot guarantee that an address can be changed after processing or production begins. We will not redirect a dispatched parcel where the carrier does not permit it.

If a parcel is returned because the address supplied by you was materially incomplete or incorrect, we may ask you to pay the reasonable redelivery cost. We will explain and agree any additional charge before resending the parcel.

This does not apply where the address error was caused by us.

7. Receiving the parcel

You should inspect the parcel and product promptly after delivery.

If the parcel appears materially damaged, photograph the external packaging before opening it where reasonably possible. Please retain the product and packaging while we investigate.

For transit damage, an incorrect item, or a missing item, contact us preferably within 48 hours after delivery. This prompt-notification request helps us investigate with the carrier and does not remove or shorten your statutory consumer rights.

8. Risk of loss or damage

Risk remains with UN Creations until the product is delivered into your physical possession or to a person identified by you to receive it.

Handing the product to a carrier selected by us does not transfer delivery risk to you.

If you independently arrange a carrier that was not offered by us, different risk rules may apply as permitted by law.

9. Delayed or missing parcels

If tracking has not updated, delivery is overdue, or a parcel is marked delivered but cannot be located:

Check the delivery address in your order confirmation.
Check any safe place, reception area, household member, or immediate neighbour where the carrier may have left it.
Review the carrier’s tracking information and delivery photograph, if available.
Contact us at 3dprinting@uncreations.co.uk.

We will investigate with the carrier. You will not be required to resolve a claim directly with a carrier selected by us as a condition of receiving a remedy from UN Creations.

Where a parcel is confirmed lost, we will provide an appropriate replacement or refund in accordance with applicable law and your preference where legally required.

10. Failed delivery and unclaimed parcels

If delivery cannot be completed, the carrier may leave instructions for redelivery or collection.

You are responsible for following the carrier’s reasonable collection or redelivery instructions.

If a parcel is returned to us because it was not collected or because delivery was repeatedly refused without a valid cancellation or product complaint, we will contact you. Reasonable redelivery costs may be charged before it is sent again.

For a customized product, failure to accept delivery does not convert the product into a change-of-mind return.

This section does not affect a valid cancellation or rights relating to faulty, damaged, incorrect, or misdescribed products.

11. Split deliveries

An order containing multiple products may be dispatched in more than one parcel.

Where practical, we will identify separate parcels in the dispatch communication. You will not be charged an additional delivery fee merely because we choose to divide an order into multiple shipments.

12. International delivery

International delivery is available only where offered at checkout.

International orders may be subject to customs inspections, import duties, taxes, brokerage charges, or other fees imposed by the destination country.

Unless checkout expressly states that these charges are included, they are not included in the product or delivery price and are the customer’s responsibility. Applicable charges are determined by the destination authorities and are outside our control.

We will not deliberately undervalue a shipment or describe it inaccurately to avoid customs charges.

Customers are responsible for checking whether a product may lawfully be imported into their country. If we know that a product cannot lawfully be delivered to a destination, we may decline or cancel the order and refund the affected payment.

13. Orders returned by customs

If an international parcel is returned because the customer did not pay disclosed import charges, provide required information, or collect the parcel, we will contact the customer after receiving it.

For an eligible standard product, any refund will be handled under our Returns, Refunds and Cancellation Policy. Reasonable costs that we are legally permitted to deduct will be explained before the refund is processed.

Customized products remain non-returnable for change-of-mind reasons, including refusal caused solely by disclosed import charges.

14. Events outside reasonable control

If delivery is affected by an event outside our reasonable control, we will take reasonable steps to reduce the delay and keep you informed where practical.

This does not remove any right to cancel or obtain a refund where delivery is materially late or where applicable law provides such a right.

15. Returns

Do not return a parcel to the sender’s address without first contacting us. The correct return address may differ from the dispatch address.

Return eligibility, prepaid labels, cancellation rights, customized-product restrictions, faulty-product remedies, and refund times are set out in our Returns, Refunds and Cancellation Policy.